Turn security alerts
into informed action.
Extend your detection and response capacity
MDR supports organisations that have security tools but need additional capacity to triage, investigate and respond. We define the required coverage around your environment, priorities and internal responsibilities.
A service built around agreed coverage
01 / Define
Agree the operating model
Establish telemetry sources, monitoring hours, severity definitions, escalation contacts and response authority before the service begins.
02 / Validate
Onboard with acceptance checks
Validate integrations and notifications. Move into operation after agreed acceptance checks confirm that the service is ready.
03 / Operate
Investigate, respond and improve
Investigate cases, carry out authorised actions, tune detections and conduct threat hunting at the agreed cadence. Reporting makes outcomes, telemetry health and improvement priorities visible.
What you receive
- An onboarding and acceptance pack.
- A service handbook, escalation matrix and response runbooks.
- Incident notifications and case records.
- Regular reports, service reviews and detection improvements.
- An agreed transition and export process when the service ends.
Response expectations are explicit
The service agreement defines critical events, response targets, when measurement begins and the actions that constitute commenced response.
It also records dependencies such as telemetry availability and customer contacts, so expectations are clear before the service goes live.
MDR or Managed SOC?
MDR focuses on detection, investigation and response within the contracted service. Managed SOC addresses the broader operating model, including responsibilities, workflows, provider coordination and governance.