Suspect a cyber incident?
Speak with our response team.
Technical support to investigate, contain and recover from suspected or confirmed compromise. Call to discuss your situation and the support available.
Request incident support
Leave your contact details and a safe number to reach you. For urgent assistance, call 1300 792 870.
What happens next
We confirm availability, agree the initial priorities and coordinate with your incident lead. The investigation evolves as new facts emerge.A submitted form does not confirm that a responder has been engaged. We will agree a suitable channel for sensitive incident records.
Your organisation and its advisers retain responsibility for legal, regulatory, insurer and public communications decisions unless separately agreed.
While you arrange support
- Activate your incident process and involve authorised decision-makers.
- Preserve available logs and records, and document actions already taken.
- Use a trusted communication channel if accounts may be compromised. Seek your incident lead’s guidance before changes that could disrupt services or destroy evidence.
How we help
Establish the situation
Review what is known, the affected environment, business impact and immediate priorities.
Investigate and contain
Use available evidence to assess the scope of compromise and support authorised containment decisions.
Support recovery
Investigate malicious access and persistence, recommend eradication actions, and help validate the restoration of controls.
Capture the lessons
Provide agreed incident reporting and practical follow-up actions to address the causes and gaps identified.